FAQ
What payment methods are accepted at Auberge Ostape?
Auberge Ostape accepts credit cards (Visa, Mastercard, American Express) as well as cash.
Can I pay for my stay at Auberge Ostape on site?
Yes, payment is made upon arrival or departure.
Does the property accept holiday vouchers (chèques vacances)?
No, ANCV vouchers are not accepted at Auberge Ostape.
Do I need to pay a deposit to confirm my booking at Auberge Ostape?
Yes, when your booking is non-cancellable and non-refundable, 100% payment is required to validate your reservation. For other types of bookings at Auberge Ostape, your credit card is requested as a guarantee.
Are the best rates available on your official Auberge Ostape website?
Yes, booking directly on ostape.com guarantees you the best rate conditions.
Can I give a stay as a gift at the Hotel Restaurant in the Basque Country?
Yes, contact us to create a custom gift voucher or visit our gift box platform: ostape.secretbox.fr
Do you offer special deals or seasonal promotions at Auberge Ostape?
Yes, we regularly offer themed deals (May bank holidays, extended stays, spring holidays…). Find them on our website or contact us directly.
How do I book a room directly at Auberge Ostape?
Book on ostape.com, by phone at +33 5 59 37 91 91, or by email: contact@ostape.com. Booking directly guarantees you the best rate and a personalized service.
Can I cancel or change my booking at the Hotel Restaurant in the Basque Country?
Conditions depend on the rate chosen. Check the details when booking at the Hotel Restaurant in the Basque Country.
Can I book several rooms or an entire villa?
Yes, our 5 villas can be booked in full or in part. Contact us to organize your group stay: reservation@ostape.com
Is the hotel in the heart of the Basque Country open all year round?
No, Auberge Ostape is generally closed from early January to early March. Contact our team for exact dates: contact@ostape.com
What are the check-in and check-out times at Auberge Ostape?
At Auberge Ostape, check-in is from 3pm, check-out is before noon.
Is it possible to check in early or check out late at the inn?
Yes, subject to availability and for an additional charge.
Can I leave my luggage before check-in or after check-out?
Yes, our team can store your luggage.
How do I get to Auberge Ostape?
The Auberge is nestled in Bidarray, in the Basque hinterland, 40 minutes from Biarritz train station and 1 hour from Bayonne. Address: 1135 Xahatoeneko bidea, 64780 Bidarray.
How far is Biarritz train station from Auberge Ostape?
Auberge Ostape is about 40 minutes from Biarritz train station and Biarritz Basque Country airport.
Does the property have secure parking?
Yes, free private parking is available on the estate.
Can a transfer from the train station or airport be booked?
Our reception team can recommend transfer options for you.
Can you come to Auberge Ostape by bike?
The terrain of the Basque hinterland is better suited to hiking. Facilities and mountain bike rental are available on the estate, more for sporting use.
Can you come to the Auberge just for the restaurant?
Yes, the bistronomic, Michelin-starred restaurant Lore Ttipia is open to outside guests. Reservation strongly recommended.
What is the history of Auberge Ostape?
Five authentic Basque houses (including a farmhouse dating from 1665) nestled in the green hills of the Basque hinterland. A timeless place, between tradition and contemporary refinement.
What makes the Ostape experience unique?
A total immersion in 45 hectares of preserved Basque nature, a Michelin-starred restaurant, five exceptional villas, and a wellness area (sauna, jacuzzi, hammam, pool). Quiet luxury in its most authentic expression.
How many rooms does the Auberge offer?
26 rooms and suites (from 45 to 91m²) spread across 5 authentic villas over 45 hectares of preserved nature.
What amenities are available in the inn’s rooms?
Rooms and suites from 45 to 91m², private bathroom, Wi-Fi, TV, air conditioning, private terrace depending on villa.
What is the view from the rooms at Auberge Ostape?
Most of our suites offer a panoramic view of the green hills of the Basque Country and Mont Baïgura. Feel free to let us know your preferences when booking.
Are the rooms at Auberge Ostape air-conditioned?
Yes, the rooms are air-conditioned.
Do the rooms at Auberge Ostape have a safe?
Yes, a safe is available in every room.
Do you have rooms with a bathtub?
Some suites are equipped with a bathtub. Please specify your request when booking.
Can I get a special romantic setup in my room at the inn?
Yes, our team can prepare a romantic surprise (rose petals, bouquet, treats, champagne…) upon prior request.
What services are available on site?
Bistronomic, Michelin-starred restaurant Lore Ttipia, spa (pool, sauna, jacuzzi, hammam, gym), electric golf carts, free parking.
Does the 5-star hotel have a concierge service?
No, but our reception team is available to arrange your transfers, restaurant bookings, activities, or any other need.
Is there room service at the Hotel Restaurant?
Yes, room service is available. During service hours (11:15am-2:30pm and 7:15pm-9:30pm). Please check with reception.
Is Wi-Fi available throughout the property?
Yes, Wi-Fi is free in the villas and common areas.
Are pets allowed at the inn?
Yes, pets are allowed. Contact us for pricing and conditions.
Is the property accessible to people with reduced mobility?
We have suitable facilities available. Contact us to specify your needs.
Does the charming hotel offer baby equipment?
Yes, a baby cot is available on request. Contact us for pricing and conditions.
Is a laundry service available at Auberge Ostape?
Yes, a dry-cleaning service is available on request, billed separately.
Is the 5-star hotel suitable for a family stay?
Yes, the spacious villas and surrounding nature are ideal for families.
Does the Auberge have a spa?
Yes, our wellness area features a heated outdoor pool, a sauna, a hammam, an outdoor jacuzzi, a gym, and a massage room.
Do you offer massages or treatments?
Yes, personalized treatments and massages are available by reservation.
Is the spa accessible to non-resident guests?
No, only hotel guests can access the wellness area.
Should treatments be booked in advance?
Yes, we recommend booking your treatments before you arrive.
What type of breakfast is offered at this charming hotel?
A generous breakfast featuring local, seasonal Basque Country products: homemade pastries, seasonal fruit, cheeses, cured meats, fresh juices.
What are the breakfast hours at the 5-star hotel?
Breakfast at our 5-star hotel is served from 8am to 10am.
Are the breakfast products local and seasonal?
Yes, true to our values, we favor local Basque producers and seasonal products.
What are the opening hours of the Lore Ttipia restaurant?
Check our website ostape.com for hours depending on the season.
Does the Lore Ttipia restaurant hold a Michelin star?
Yes, the Lore Ttipia restaurant holds one Michelin star. Chef John Argaud offers cuisine inspired by the 7 Basque provinces, Thursday to Sunday, lunch and dinner.
From Monday to Wednesday, enjoy the bistronomic cuisine of Chef Albin De Larivière.
Does the Lore Ttipia restaurant have a terrace?
Yes, our panoramic terrace offers a breathtaking view of Mont Baïgura.
Can you come to the 1-star gourmet restaurant without staying at the Auberge?
Yes, the restaurant is open to outside guests. Reservation required.
Does the 1-star restaurant’s menu change with the seasons?
Yes, the cuisine evolves with the seasons, inspired by Basque terroir, between land and sea.
Do you offer vegetarian or vegan options?
Our chef adapts his dishes. Let us know your preferences or allergies when booking.
Are the wines served at the restaurant local?
Our sommelier has put together a list of more than 400 references, with a fine selection of wines from the South-West. You will also find certain Terres de Natures cuvées on the list, from our own wine estates: Château Guiraud, Château des Bachelards, Domaine Les Aurelles, and Château de Callac.
What activities are offered on the estate and near Auberge d’Ostape?
Hiking from the estate, exploring the Basque hinterland, water sports on the Nive river, mountain biking, horseback riding. Electric golf carts to get around the 45 hectares.
Can you go hiking from the Auberge?
Yes, the Auberge is an ideal starting point for exploring the hiking trails of the Basque hinterland.
Can you go horseback riding in the area?
Yes, the Basque region offers great equestrian opportunities. Our reception team can point you in the right direction.
Are there activities for children?
Yes, the surrounding nature, on-site activities, and walks offer wonderful discoveries for children.
Is the Auberge well suited to disconnecting and slow travel?
Yes, 45 hectares of preserved Basque nature, free of hustle and bustle, to reconnect and recharge.
Is the hotel suitable for a family stay?
Yes, it’s one of our flagship stays: space, nature, vegetable garden, animals, and an authentic atmosphere.
Can the Auberge be privatized for a wedding or private event?
Yes, the Auberge can be privatized. Les Écuries (350m²) can accommodate up to 250 people for a seated meal.
What is Auberge Ostape’s capacity for events?
Up to 68 beds on the estate. Les Écuries: 250 seated meals. La Borde: 45 pax cocktail.
Do you have a dedicated event coordinator?
Yes, our team supports you in organizing your event. Contact us: reservation@ostape.com
Does the Auberge have seminar spaces?
Yes, 2 rooms: La Borde (40m², 45 pax cocktail) and Les Écuries (350m², 45 cocktail / 250 seated meals).
What is the capacity of the Auberge’s meeting rooms?
50 people theater-style, 27 U-shaped, 29 boardroom-style, 30 classroom-style.
Do you offer seminar packages?
Yes, full-day, half-day, residential, and semi-residential packages. Contact us to get our brochure: reservation@ostape.com
Can a ‘green’ seminar be organized in an immersive natural setting?
Yes, 45 hectares of Basque nature, electric golf carts, spa, and Michelin-starred dining: an exceptional seminar.
What is Auberge Ostape’s environmental approach?
Strong local roots, terroir-based cuisine, respect for Basque architecture, 45 hectares of preserved nature, electric mobility on the estate.
Are the products used in the gourmet restaurant’s kitchen local?
Yes, Chef John Argaud works with local producers from the 7 Basque provinces.